The care provided at AdventHealth Celebration imaging has recently become even better.
Patient satisfaction scores have improved from 93 percent to an incredible 96 percent as staff works to make guest experience as convenient and comfortable as possible.
A Focus on Personalized Care Through Technology
“We’re really focused on consumer-centric technologic advancements,” explains Joel George, MSN, BSN, Director of Imaging Services at AdventHealth Celebration and AdventHealth Kissimmee. “We recently partnered with a technology provider to create a text messaging service to keep our patients informed of their status, every step of the way.”
“The moment you arrive in our department you’ll be texted with a greeting,” he added. “We also send a text message to your loved ones when you’re going for your procedure and then when you’re back in your recovery room. And when you’re discharged, we send you a thank you that includes your medical record numbers so they’re handy if you need them later.”
Medical records can be easily accessed with our eCare app.
The second phase rolling out soon will be an electronic display board like one would see in an airport or train station, with appointment time listed. This helpful touch is just one part of the vacation-like atmosphere that’s been created in the department.
Virtual Beach Environment
“We created what we call a Virtual Beach environment,” says George. “Seaside imaging is a beach theme where you get your own cabana, complete with ocean sounds and smells to create a warm, relaxing environment.”
“Our MRIs have been dressed up like sandcastles, or what we like to call ‘ScanCastles,’” he added. “The imaging room we call, ‘MRI Island,’ is decorated with a beach theme and beach music, or any other music you’d prefer, and you are provided with special MRI-safe headphones to complete the experience and provide you with a peaceful, comforting experience.”
All these changes have reduced the sedation rates, or the number of instances where patients had to be sedated before being scanned in the MRI, from 6.5 percent to just 2 percent.
To learn more about the personalized care and Virtual Beach Environment or to schedule your imaging with AdventHealth’s dedicated team of specialists, please visit their website or call (407) 303-4009.